Ordering

How do I place an order online?
Ordering is easy and convenient! Simply select your items, add them to your shopping cart and click "check out" for your order total. Once you hit "check out" you will be taken to Paypal.com's secure server where you will input your payment method and shipping information.

Can I place orders by phone?
We accept phone orders at 1-404-454-7393. Our customer-care consultants are available Monday through Saturday 8AM to 8PM CST to answer your questions. We'd love to talk to you!

Can you put a "rush" on my order?
If you need your items before the normal processing and shipping time, please call customer service at 1-404-454-7393 during regular business hours Monday through Saturday 8AM to 8PM CST. We will do everything we can to accommodate your request.

What are my payment options?
Orders can be placed online using Visa, MasterCard, American Express or Paypal through the PayPal system.

Do you have a minimum-order requirement?
We have no minimum-order requirement.


Order Tracking & Updates

How do I check the status of my order?
Track from the UPS Web site with your UPS tracking number, which we will email you when your order has shipped from our location.

Will I get an email confirmation after I place my order?
Yes, you will immediately receive an email confirmation of your order.

How do I make changes or cancel my order?
Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing and has not been personalized. We strongly suggest you speak with a customer care representative at 1-404-454-7393 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing, no changes can be made.

What if my order is undeliverable?
If UPS is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any reshipping fees charged by UPS to redeliver the package.

Return Guarantee and Exchanges

What is your return and exchange policy?
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact our customer-care consultants at 1-404-454-7393 for a return authorization within 70 days of receipt. Please note, your return authorization number will expire 5 business days after issuance.

PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.

How long before I receive my refund?
After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.

Do you charge restocking fees?
In order to receive a RA# for return, you must contact us within 30 days of receipt. We will not charge a restocking fee on these returns.

What if I received my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there is any damage, please call our customer-care department at 1-404-454-7393 at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. A customer-care specialist will help you file a claim with UPS if needed.

Shipping

When will my order ship?
Our shipping model is easy to understand! Each order is processed within three business days. If an item requires personalization, production time could take longer, depending on the item. Our "item details" provide additional information on production, so be sure to check before ordering.

Do you ship to Post Office Boxes?
Unfortunately, we cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery.

Do you ship to APO/FPO addresses?
Yes. However, we do not guarantee delivery times on these orders.

Do you ship to Canada?
We ship to Canada and offer pre-payment of customs taxes and duties if you select that option during checkout. The pre-payment amount is currently $20.95. Please note that products staring with CAC are not eligible for this offer and customs taxes and duties are recipient's responsibility.

Do you ship internationally?
Yes, however, we do not guarantee shipping time or accept returns from international buys outside US, US territories, or Canada.

How is shipping calculated?
Shipping is FREE.

What are your shipping options?
We ship all orders USPS.


Privacy and Security Policy

Are online transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the HACKER SAFE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, prevent over 99% of hacker crime.

How do you use my contact information?
We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.

Contact Us
If you have any questions and would like to speak with a customer-care representative, you can contact us by:

Phone: Call us anytime during normal business hours, toll-free at 1-404-454-7393. We're here Monday through Saturday 8AM to 8PM CST to serve you.

E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it Most e-mails are answered within 24 hours. Please note that weekend e-mail responses may be delayed.

Mail:

Attn: Customer Service Manager
The Music Business Bible
1417 North Circle Rd.
Carrollton, TX 75006